Brand Policy
At BrickMaison, we are committed to providing our customers with high-quality fashion products and exceptional service. In order to maintain the quality of our merchandise and ensure the best experience for our customers, we have implemented a "No Returns" policy. This policy outlines the terms and conditions regarding returns and exchanges. By making a purchase from BrickMaison, you agree to abide by this policy.
No Returns: We do not accept returns for any reason other than manufacturing defects or errors made on our part. If you believe there is a manufacturing defect or an error in your order, please contact our customer service team within [number of days] days of receiving the product. We reserve the right to refuse any return request that does not meet the criteria specified in this policy.
Manufacturing Defects: In the case of a manufacturing defect or error on our part, we will provide a replacement product, exchange, or refund at our discretion. To be eligible for a replacement, exchange, or refund, you must notify our customer service team within [number of 14 days of receiving the product. You may be required to provide photographic evidence or return the product in question for inspection before a replacement, exchange, or refund is processed. We will not be responsible for any damages or defects resulting from mishandling, misuse, or wear and tear of the product.
Non-Returnable Items: The following items are non-returnable under any circumstances, except in the case of manufacturing defects or errors on our part: Undergarments, including underwear, swimwear, and lingerie. Accessories, including hats, scarves, socks, and jewelry. Custom-made or personalized items. Sale or clearance items. Products damaged due to customer negligence or misuse.
Return Process: If you believe you have a valid reason for return, contact our customer service team at BrickMaison to initiate the return process. Our customer service team will guide you through the necessary steps and provide any additional information or documentation required. You are responsible for the shipping and handling costs associated with returning the product, except in cases of manufacturing defects or errors on our part. We recommend using a trackable shipping method and retaining proof of shipment for your records. Upon receiving the returned product, we will assess its condition and verify the validity of the return. If the return is deemed eligible, we will process the appropriate replacement, exchange, or refund as outlined in this policy.
Exchanges: Exchanges for a different size, color, or style are not permitted due to our "No Returns" policy. If you wish to purchase a different item, you may return the original item according to this policy and place a separate order for the desired item.
Dispute Resolution: Any dispute arising from this policy or related to a return request will be resolved in accordance with our Terms and Conditions and applicable laws. We will make every effort to address your concerns and find a satisfactory resolution to any dispute.
Modifications to the Policy: We reserve the right to modify or update this policy at any time without prior notice. Any changes to this policy will be effective immediately upon posting on our website.
By making a purchase from BrickMaison, you acknowledge and agree to the terms outlined in this "No Returns" policy.